Fortnite Season 5 brought a Fortnite Skins of updates, but also what appeared to be a series of issues.
Whilst the game works well for a large number of people, there are a small number who may experience “black screen” crashes when the game loads up.
There are a number of causes of this problem – from faulty graphics driver (unlikely) to having issues within Fortnite itself.
For the most part, the black screen crashes problem seems to be caused by the way in which the new update has lead a number of files to become damaged or corrupted – preventing the operating system from being able to load the files it requires to run the game.
As with many software applications, there are many potential causes of the problem (in the absence of a specific error code, it’s generally the case that a number of issues can be at the root of the problem).
To this end, whilst BattlEye and the faulty movie files are the likely causes, the following represents the full list of issues:
Faulty movie files (Season 5 only)
Graphics driver problems
Registry problems with Windows
It’s important to note that “black screen” crashes typically indicate problems with the graphics. This is the same across the entire spectrum of modern computing.
If you’re unable to get Fortnite working after applying the steps below, there may be more specific issues with Windows, or the game itself.
To resolve the underlying issues, there are a number of steps to walk through…
- Uninstall BattlEye
The first step to follow is to get rid of the BattlEye expansion for the Fortnite game.
BattlEye is a third-party “anti-cheat” package used with Fortnite, PUBG (and others) to provide extra support for the system. It’s important, but we can just repair the installation to ensure that it doesn’t cause any more errors:
Press “Windows” + “E” keys on your keyboard
Browse to “C:/Program Files/Epic Games/Fortnite/FortniteGame/Binaries/Win64/BattlEye”
Select “Uninstall_battlEye.bat” and let the screen process the command
Once complete, load up the Epic Games Launcher
Select the “cog” icon on the left of the green “Launch” button
From the drop down, select “Verify”
Let the verification process run
After it completes, restart your system
Upon the restart taking place, you should try loading up Fortnite again.
If it works, you should consider the problem solved.
- Remove Faulty Movie Files
This was a newly discovered patch by someone in the Epic Games forums – it seems a number of Fortnite “movie” files were actually damaged or corrupted.
To do this, you can follow the steps here:
Press “Windows” + “E” keys on your keyboard
Browse to “C:/Program Files/Epic Games/Fortnite/FortniteGame/Content/Movies/SRT”
Delete everything in that folder
Next, go back to the “movies” folder
Look for the 3 “FNBR” movie files and delete them all
From here, load up the “Epic Games Launcher” again and bring up the “Verify” process
If it works, the issue can be considered resolved.
- Re-Install Graphics Driver
The next step (if the above two don’t work) is to reinstall your graphics driver.
This might seem extreme, but is actually relatively straight-forward – and should solve the majority of problems with respect to any games causing problems.
To do this takes a little bit of time, but is worth it:
Firstly, browse to your preferred search engine + look for “DDU”
You should find a website called Guru3D with reference to the “Display Driver Uninstaller” it created
Scroll down to the bottom of the page and download the application via one of the links
Save the file to your system (you’ll need it after restarting)
Once you’ve downloaded, you need to load up Windows into “Safe Mode”.
This differs depending on which version of Windows you’re running:
In Windows 7, restart the system and press F8 continually before Windows loads. A black screen should appear – use the keyboard’s number keys to select “Safe Mode”
In Windows 10, press on the “Start”, select the “Power” button (left “charms” menu) and then hold SHIFT and press “Restart”
This will load up a blue “Windows Recovery Environment” screen, from which you need to click “Troubleshoot” > “Advanced Options” > “Startup Settings” > “Restart”
This will restart W10 into Safe Mode (yes, it’s annoying but that’s the way it is)
Once in “Safe Mode” (in either system), you need to click onto the DDU application you downloaded previously…
Loading the application, you simply need to press the top button, it will perform its work and then restart your system.
From here, you should allow Windows to install the graphics driver again (or if you are intent on using the full driver, you’ll want to go to the manufacturer’s website and download it)
Let the driver install, restart your PC again and then try loading up Fortnite again